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The Economic Research Institute, Stockholm School of Economics SSE/EFI Working Paper Series in Business Administration

No 2001:10:
How Third party logistics providers create effectiveness and efficiency by coordinating customers´activities an strategies

Susanne Hertz and Monica Macquet

Abstract: Logistics providers are developing competitive advantage by coordinating different customers logistics solutions. We are presenting some of the basic factors taken into consideration for a TPL firm when coordinating its customers. The possibilities to coordinate are dependent not only on activities of different customers, suppliers and customers´customers but also the attitudes and behavior reflected from their strategies. The dimensions of main importance for coordination are used as a base for finding suitable customer profiles. Finally we are discussing how the logistics providers effectively cope with the dynamic interaction and the network fit between customers.

Keywords: Customer coordination; Third party logistics providers (TPLs); Networks; (follow links to similar papers)

26 pages, May 20, 2000, Revised November 30, 2001

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