SSE/EFI Working Paper Series in Business Administration
Susanne Hertz and Monica Macquet
How Third party logistics providers create effectiveness and efficiency by coordinating customers´activities an strategies
Abstract: Logistics providers are developing competitive advantage
by coordinating different customers logistics solutions. We are presenting
some of the basic factors taken into consideration for a TPL firm when
coordinating its customers. The possibilities to coordinate are dependent
not only on activities of different customers, suppliers and
customers´customers but also the attitudes and behavior reflected from
their strategies. The dimensions of main importance for coordination are
used as a base for finding suitable customer profiles. Finally we are
discussing how the logistics providers effectively cope with the dynamic
interaction and the network fit between customers.
Keywords: Customer coordination; Third party logistics providers (TPLs); Networks; (follow links to similar papers)
26 pages, May 20, 2000, Revised November 30, 2001
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