SSE/EFI Working Paper Series in Business Administration
Pablo Valiente and Hans van der Heijden
A Method to Identify Opportunities for Mobile Business Processes
In this paper we explore the opportunities for
exploiting mobile technology in business processes. The paper addresses
this research question by exploring the issues both conceptually and
empirically. Our main aim in this paper is to develop an opportunity
discovery framework to assess to what extent mobility could improve the
performance of a business process.
We propose a method to
systematically derive opportunities by taking the existing business process
and by gradually increasing the mobility of the participants in the process
(and thus complicating their locations). The more mobile the actors are,
the higher the geographical barriers, and the less feasible the use of
traditional information systems becomes. We present two case studies of
existing mobile business processes, and we show how the mobile information
systems that were used in these business processes can be identified
through our method.
Keywords: Mobile; information; systems; business process; opportunity framework; (follow links to similar papers)
22 pages, August 1, 2002
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