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The Economic Research Institute, Stockholm School of Economics SSE/EFI Working Paper Series in Business Administration

No 2004:1:
Kundvalets effekter och funktionssätt

Claes Charpentier

Abstract: Ett kundvalssystem har införts 2002 inom hemtjänsten inom Stockholms stad.Vilka effekter som detta system har medfört har beskrivits i detta paper.Det visade sig att kvaliten inom hemtjänsten förbättrats;pensioärerna får nu en kvalitativt bättre hemtjänst. De ekonomiska effekterna har ocks studerats. Det visade sig att hemtjänsten blev lite dyrare

Keywords: kundvalssystem; voucher system; elderly care; (follow links to similar papers)

66 pages, January 9, 2004

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