Scandinavian Working Papers in Business Administration

Working Papers,
Örebro University, School of Business

No 2023:6: Time tracking in home care:Perceptions and reality

Henrik Jordahl (), Mårten Blix (), Linda Moberg () and Lovisa Persson ()
Additional contact information
Henrik Jordahl: Örebro University School of Business, Postal: Örebro University, School of Business, SE - 701 82 ÖREBRO, Sweden
Mårten Blix: Ratio, Sweden, Postal: Ratio - Näringslivets Forskningsinstitut, Sveavägen 59, 11359 Stockholm, Sweden
Linda Moberg: Uppsala University, Postal: Department of Public Health and Caring Sciences, Health Services Research, Box 564, 751 22 UPPSALA, Sweden
Lovisa Persson: Kristianstad University, Sweden, Postal: Högskolan Kristianstad, 291 88 Kristianstad, Sweden

Abstract: We examine the implementation of digital time tracking in home care services in Swedish municipalities. Our study combines original survey data with external measures of quality and costs, allowing us to examine both the perceived and estimated effects of time tracking. According to the responding managers, time tracking has led to improvements in quality and reductions in costs. However, the estimated effects suggest that these managerial perceptions may need to be revised. We found that quality is unaffected or reduced while costs have increased due to the implementation of time tracking.

Keywords: Elderly care; Management accounting; Employee monitoring; Digitalization; Public sector productivity

JEL-codes: H42; H44; L33

Language: English

15 pages, March 29, 2023

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