Scandinavian Working Papers in Business Administration

SSE/EFI Working Paper Series in Business Administration,
Stockholm School of Economics

No 2001:10: How Third party logistics providers create effectiveness and efficiency by coordinating customers´activities an strategies

Susanne Hertz and Monica Macquet
Additional contact information
Susanne Hertz: Dept. of Business Administration, Stockholm School of Economics, Postal: Stockholm School of Economics, P.O. Box 6501, S-113 83 Stockholm, Sweden
Monica Macquet: Dept. of Business Administration, Stockholm School of Economics, Postal: Stockholm School of Economics, P.O. Box 6501, S-113 83 Stockholm, Sweden

Abstract: Logistics providers are developing competitive advantage by coordinating different customers logistics solutions. We are presenting some of the basic factors taken into consideration for a TPL firm when coordinating its customers. The possibilities to coordinate are dependent not only on activities of different customers, suppliers and customers´customers but also the attitudes and behavior reflected from their strategies. The dimensions of main importance for coordination are used as a base for finding suitable customer profiles. Finally we are discussing how the logistics providers effectively cope with the dynamic interaction and the network fit between customers.

Keywords: Customer coordination; Third party logistics providers (TPLs); Networks

26 pages, First version: May 20, 2000. Revised: November 30, 2001. Earlier revisions: November 30, 2001.

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